Refund policy

Refund & Return Policy

Last updated: August 4, 2026

This policy applies to all orders placed with FURVIA.

30-day returns

You can request a return or refund within 30 days of the date your order is delivered. After 30 days from delivery we're no longer able to offer a refund or exchange.

How to start a return or refund

Email jashilg6@gmail.com and include:

Your order number
A short description of the problem
Photos of the item and its packaging, if it arrived damaged, defective, or incorrect

We aim to reply within 1–2 business days.

Please contact us before sending anything back

Don't ship a product back to us before you've heard from us. We can't process returns we aren't expecting, and in many cases we won't need the item returned at all. Items sent back without prior instructions may not be able to be refunded.

Whether a return is needed

We handle each case individually. Often we can resolve things without asking you to ship anything back.

Where a return is needed, we'll give you the return address and step-by-step instructions, and we'll tell you who covers the return postage before you send anything. We won't leave you guessing about cost.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with photos of the item and its packaging. We'll make it right with a replacement or a refund, at no cost to you.

Condition of the item

These are cleaning tools, and using one is the only way to know whether it suits your home. Normal use doesn't disqualify you from a refund.

Refunds

Approved refunds are issued to your original payment method.

Once we've issued a refund, how quickly it appears depends on your bank or card issuer. That timing is outside our control, so we won't promise a specific date.

Where you paid a shipping charge, it's refunded if the return is due to our error or a defective product. For returns for other reasons, the original shipping charge isn't refunded.

Cancelling an order

If your order hasn't been dispatched yet, email us and we'll cancel it and refund you in full.

Once an order has been dispatched it can no longer be cancelled. At that point it's handled under the return terms above instead.

Lost or delayed parcels

Delivery times are estimates, not guarantees.

If your tracking shows no movement for 21 consecutive days, or the carrier confirms your parcel is lost, contact us and we'll replace or refund your order.